Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a RP-Sanjiv Goenka group company, today announced that it has received Gold accreditation against the Investors in People (IIP) standard for its UK operations. United. Gold accreditation is currently held by only 17% of IIP accredited organizations. The achievement is even more significant given the unprecedented challenges facing organizations in the wake of the global health crisis. Firstsource, one of the world’s leading providers of personalized business process management (BPM) services, employs 28,000 people in four geographies, including 5,300 in the UK.
Investors in People is the international people management standard that benchmarks organizations against the world’s top performing companies. GOLD accreditation recognizes Firstsource’s commitment to continually reflect, learn, adapt and drive improvement through culture, processes, systems, strategy and people. It reflects the strength of leadership that descends from CEOs to associates and the policies and procedures that make Firstsource a great place to work.
Vipul Khanna, MD and CEO of Firstsource, said, “The empowerment and development of our employees is our top priority. This accreditation is an important recognition of Firstsource’s leading practices in human resources management and development. As a company, we are building a goal of a led, scalable and agile organization; a healthy organization in all respects. As we expand our presence in the UK market, we are committed to continuing to invest in targeted HR initiatives that help our employees thrive and succeed, thereby advancing goals. “
In its appraisal report, IIP commended Firstsource for meeting employee needs by cultivating internal talent, providing support programs that include coaching and blended learning, as well as identifying and developing ways proactive skills that leaders will need in the future. He identified seven areas of strength for Firstsource, including “People feel empowered to do their jobs” and “People take pride in collective accomplishments during a time of great uncertainty and challenges. “
Laura Hourican, Senior Vice President of Human Resources for UK Geography, commented: “Maintaining Gold Accreditation during a time of unprecedented challenge is a significant achievement, especially when it’s easy to lose focus. about being a great place to work. We will continue to work with our employees. to see us go through this phase and prosper in the future. “
The three-year accreditation process assesses workplaces using a specialist framework. This included anonymous surveys and interviews spanning multiple organizational levels across all Firstsource sites in the UK. Firstsource first obtained IIP Silver in 2010 and was re-accredited in 2014. In 2017, Firstsource received the Gold standard and has now been re-accredited in 2021 following an assessment process rigorous three months.
The shares of Firstsource Solutions Ltd. were last trading in the BSE at Rs. 203.8 from the previous close of Rs. 207.5. The total number of shares traded during the day was 466,766 in more than 5,939 transactions.
The share hit an intraday high of Rs. 213.85 and an intraday low of 201.05. The net turnover during the day was Rs. 98,013,156.