Shipping & Returns Policy

(Company name) peptides delivery

We strive for the highest levels of quality customer service. It is our unquestionable goal at (company name) to create life long customers, and we will do everything in our power to make sure that your shopping experience with us is one that makes you come back and want to use us as your only source for research peptides. Every item is shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each different case is handled individually.

INITIAL SHIPMENT

All initial orders will be shipped to address as provided by the customer, and as a safety measure that address will be automatically verified in our system to make sure it is valid. If address comes back as invalid, we will make further attempts to contact the customer and verify the information.
Most orders are shipped within 24hours of order placement. For USA please allow 2-3 business days for delivery after payment is processed. Please allow at least 7-10 BUSINESS days for international order delivery. (may take less depending on your country).

TRACKING

Please allow us an additional 24 hours from the time your order is processed to provide you with a tracking number. Once you have the tracking number please allow time for it to enter the USPS system and register. All orders can be directly tracked within your account that you created upon making the purchase.

PRIVACY & SECURITY

When your order is submitted online, you are protected by 256 Bit SSL (Secure Socket Layer) encryption technology on our secure server. We take your privacy very seriously and follow all federal and state privacy laws to ensure your information is completely secure and confidential. We will not release your personal or order information to anyone and will not use your information for any purpose other than filling your order(s).

FREE SHIPPING

We offer free domestic shipping within USA, and free worldwide shipping (to qualifying countries) to all orders over $299. Shipping will be automatically deducted during checkout, as soon as the total amount reaches $299. Free shipping is calculated after any promo codes or discounts are applied.

ORDERING

You may order from us 24 hours a day 7 days a week through our secure website. After your order is submitted, approved, and payment is received, your order will be filled, properly packaged and shipped by a reputable delivery service such as USPS. We will contact you with details when your order has shipped.

INTERNATIONAL SHIPPING

You are liable to know the laws of your country. Please research all peptides and research chemicals to ensure that they are legal for import before submiting an order. Once the order has left our premises we cannot be held responsible for customs hold ups or seizures.
If at any time during the foreign shipping process a customer receives a “seizure letter” from any customs service, it is generally required that a copy of that letter is digitally reproduced (scanned or legible photograph) and emailed to us for examination. This is done to give us a chance to interpret your countries legal policies on the products being shipped and to write a response for release of the seized shipment should that be a possibility. Customer is responsible to pay any additional taxes and import fees. All items sold, are legal for sale for sale for research purposes only, in the USA and most countries around the world.

RETURN & REFUND POLICY

Peptides due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. Due to regulations regarding the sale of our products, returns are prohibited. However, in the event that the order is shipped incorrectly or the items received are not the items ordered, please contact us by email. We will issue a replacement of your original order

MISSING & DAMAGED ITEMS

If you have received a damaged item or your item ismissing, then please contact us and we will send out a replacement free of any shipping costs to you. If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items.

CHARGEBACKS

As most issues can be solved very easily, we take chargebacks very seriously and will consider them fraud in most cases. Chargebacks will be taken to the full extent of law, will subject the client to being put on the no sell list.

SATISFACTION IS GUARANTEED

We are committed to offering outstanding quality and service and we are here to serve you. If you are have any question or issue regarding our service, please contact us to let us know the problem. We respond to ALL questions and inquiries.